How to build a people-first culture as the company grows

How to build a people-first culture as the company grows

When starting out, it’s common for founders to handpick every team member and get to know them on a personal level. But there comes a point when it’s no longer possible to do this as hiring needs multiply and employee headcount grows. Eventually, every successful...
Put principles before processes

Put principles before processes

Work is changing. Not just because we have new technology to drive efficiency and automation, but also because the nature of business itself is becoming more complex, unpredictable, and dynamic. Read full...
Forget the robots: It’s still a people business

Forget the robots: It’s still a people business

In the last six months I’ve had the pleasure and privilege of designing and delivering multiunit leadership development workshops for area managers and franchisees at brands like Texas Roadhouse, Chipotle, IHOP, Wendy’s, Panera Bread, Qdoba, BJ’s, Applebee’s, Dunkin’...
5 lessons for building a long-lasting company culture

5 lessons for building a long-lasting company culture

Company culture is hard to define, but it’s woven into everything a company does. It’s the reason employees love or hate their jobs, or customers can feel valued or ignored. Like reputation, it takes years to build a good culture, but only a few missteps to mess it...
How to decide when to fire someone

How to decide when to fire someone

Deciding whether to terminate an employee’s contract is hard. “It’s an emotionally difficult task,” says Jay Conger, a professor at Claremont McKenna College and co-author of The High Potential’s Advantage: Get Noticed, Impress Your Bosses, and Become a Top Leader....
Time to terminate? 5 ways to help your managers decide

Time to terminate? 5 ways to help your managers decide

Ask any manager, and they’ll most likely say letting an employee go is the worst part of the job. Terminations are always tricky, no matter how necessary. And even though sometimes it’s glaringly obvious an employee has to go, other times the decision can be...