Self-reflection is important for companies and individuals, says Netflix’s former head of people Patty McCord.

There’s more than a sliver of truth in the old adage you can only manage what you can measure. When it comes to making any form of change, it helps to know where to begin, what’s working and what’s not. 

“Self-reflection” as Patty McCord calls it, is essential for businesses and organisations – and was something she promoted heavily during her 14 years as Netflix’s chief talent officer.