In the last six months I’ve had the pleasure and privilege of designing and delivering multiunit leadership development workshops for area managers and franchisees at brands like Texas Roadhouse, Chipotle, IHOP, Wendy’s, Panera Bread, Qdoba, BJ’s, Applebee’s, Dunkin’ and many others. Based on the pre-workshop research we conduct and the post-workshop feedback I’ve received while working with these leaders, I’ve gained unique insight into what the best companies are doing in 2019 to constantly improve their game, consistently enhance the guest experience, and creatively build talent density in their restaurants. I’d like to share some of that insight here.

Read full article: Forget the robots: It’s still a people business