RIGHT NOW, THANKS TO SOCIAL MEDIA, we have a connection with customers that we’ve never had before—instant feedback on how a company is doing. As a result, you’re going to see a tighter connection between what people do and who they serve. We’re not going to have silo departments within a company that operate on their own and never see the outside world. And we need to educate our employees accordingly by teaching them how the entire business works and how they fit into the machine.

Read full article: Netflix’s Former Top Recruiter on the Workplace of the Future